Florida A&M University National Alumni Association

Enterprise Fraud Management Risk Strategist

Spotlight Preferred
Charlotte, North Carolina, United States
13 days ago


This role is within Truist Enterprise Fraud Management and will support the Fraud Operations Policy team. Fraud Operations Policy is responsible for working with our Enterprise Fraud Management Detection and Claims teams to achieve desired business goals. These goals included, but are not limited to reduced losses, expenses, process defects and improving process efficiency, client experience, as well as teammate engagement. The role involves reviewing current policies, processes, procedures and performance data in an effort to identify improvement opportunities and reduce risk. The teammate filling this role will be responsible for Debit and Credit Claims operational policies.
Review current processes, procedures, policies for improvement opportunities Manage projects that support EFM Detection and Claims. Ensure adoption of process, procedure and policy changes Assist with development of new performance and productivity metrics Assist with audits, compliance or regulatory related issues When needed, provides material support to our EFM operations Conduct content validation for policy and procedures Develop and rewrite polices when needed to support business or regulatory changes.



Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  

1. Lead definition and delivery of solutions to complex problems that result in the reduction of fraud losses, reduction in operating expenses and/or enhancements to client experience 

2. Own relationship with key business partners in risk, product, technology, and other line-of-business organizations as appropriate

3. Manage team of execution managers, leads and analysts 

4. Leads the assessment of potential new projects, analyzing opportunity and defining approach and business case

5. Prioritize opportunities and set the agenda for team's work in the space in partnership with executives and leaders from across organizations

6. Manage relationships with third-party vendors, Enterprise Technology and other resources required to execute initiatives

7. Owns the execution and delivery of results 

8. Lead and structure complex analysis of current state process and issues/gaps, defines future state process and roadmap to achieve the future state

9. Manage creation of standard project management deliverables including project plans, process maps, technical requirements/user stories and status updates units

10. Acts as a change agent to influence the strategic direction of initiatives

11. Extensive cross-organization coordination including fraud operations, product & channel technology teams, strategy & analytics and cyber security


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree or equivalent education

2. 7-10 years of financial services work experience, including fraud management experience

3. Strong leadership and communication skills

4. Experience leading projects and driving change

5. Management experience

Preferred Qualifications:

1. Master's degree in related field

Job Information

  • Job ID: 63919501
  • Location:
    Charlotte, North Carolina, United States
  • Position Title: Enterprise Fraud Management Risk Strategist
  • Company Name For Job: Truist
  • Job Function: Other
  • Job Type: Full-Time

Please refer to the company's website or job descriptions to learn more about them.

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