Description

Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
WPB Fraud
We are currently seeking a high caliber professional to join our department as Fraud Management Manager.
Principal responsibilities

• Responsible for promoting and optimizing WPB fraud( including but not limited to Payment, Banking, Cards and Lending), fraud mule control monitoring and fraud management framework by balancing risk, customer experience and operational effectiveness

• Responsible for overall coordination in all WPB fraud and mule related incidents and adhoc events, including non-office hour supports
• Understand current and future WPB fraud risk and fraud mule risk exposure and able to drive different controls design and implementation to mitigate the risk
• Act as 1st line of defense for addressing WPB fraud risk and fraud mule risk including but not limited to advising business the fraud risk appetite, driving fraud mitigation and prevention control
• Clearly articulate the strength and weakness of existing controls, propose and liaise with appropriate functions for improvement
• Deliver fraud investment programs for achieving risk mitigation and supporting business growth through interlocking internal and external counterparts (including compliance, regulatory and Group policy-mandated initiatives
• Support new business initiatives by assessing the WPB fraud risk and fraud mule risk exposure and coordinate with relevant functions to design appropriate controls
• Perform testing supports
• Proactively monitor existing WPB fraud and mule controls, Gross/ Net loss and timely escalate to management for any deficiencies
• Assist business to manage incident, complaint and customer issue; study and feedback the deficiency to senior management
• Support line manager and the business unit for any ad-hoc requests

Requirements

• Degree in a related discipline OR other relevant qualifications
• Minimum 5 years' banking experience, preferably with exposure to retail banking business and knowledge of related regulatory requirements and internal guidelines. General Banking Manager or Customer Service Manager are welcome
• With knowledge of fraud risk management or AML mule control, criminal investigation experience, good analytical skill and fraud control operational procedure
• Good communication and interpersonal skills
• Proficiency in both English and Chinese
• Agile methodologies or experience working in a fast paced risk management environment

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