Description

The Department of Medicine, Division of Rheumatology is seeking a Sr. Medical Office Coordinator (Sr. MOC) who will be involved in the establishment of the Hopkins Lupus Center, a new multi-specialty care center.

Specific Duties & Responsibilities

• Coordinate the day-to-day activities of the Lupus Center, to ensure exemplary patient relations and a smoothly functioning center.
• Resolve patient problems and third party issues (including insurance) and refer patients to appropriate resources as necessary.
• Offer friendly, courteous, and confidential assistance to patients to ensure an optimal experience while visiting the Hopkins Lupus Center.
• Maintain accurate and detailed information on each patient to facilitate a successful patient encounter.
• Use automated systems (EPIC) to schedule appointments, expedite patient requests, including refills and test scheduling.
• Work with others in a team environment exhibiting professionalism and exemplary customer service skills.
• Create new processes and systems to ensure high level of service to patients. In particular, the updating and printing of patient encounter forms.
• Schedule patients for new and returns appointments, medical examinations, procedures and consultations.
• Complete pre-registration to ensure that patient visits, procedures and medications are pre-authorized by third party payers, managed care organizations, and HMO's.
• Collate new patient referrals, send them to appropriate physician for review, and distribute them after review for scheduling
• Resolve any scheduling conflicts in proactive and timely manner. Demonstrate awareness of limitations of institutional resources and seek to maximize physician scheduling within this context.
• Provide high level of coordination and communication for international and domestic patients, including scheduling multiple visits within a short time frame.
• Create processes and systems to ensure high level of service to patients. Proactively seek to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments, etc.).
• Provide exemplary customer service by utilizing service excellence techniques such as scripting, service recovery and rounding to ensure that patient expectations are exceeded during clinic visit. Resolve and/or elevate any patient problems in a proactive and timely manner.
• Verify and enter pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas. Resolve third party issues.
• Demonstrate understanding and sensitivity to diversity. Consider cultural and linguistic differences that may impact patient experience and make appropriate accommodations/recommendations to ensure patient expectations are exceeded.
• Prints and mails directions, maps, fee schedules, doctor's notes, test results and other visit specific information to patients. Sends medical questionnaire forms to patients to obtain missing information.
• Work in coordination with the clinic staff to ensure accuracy, proper organization and advanced preparation of clinic visits
• Relay information to patients regarding preparation for laboratory tests and examinations.
• Obtain and/or verify patient's demographic data by phone or in person.
• Confirm appointments by telephone and/or mail. Fill vacancies due to cancellations.
• Assure all patient correspondence is transmitted to correct areas in a timely manner to streamline patient processing.
• Assist patients, physicians and/or family members with the completion of medical insurance forms.
• Inform patients of costs of care being provided and guide them to appropriate resources for further information or assistance.
• Log new patient referrals, contact new patients for appointments, and send letters to referring physician offices.
• Answer phones and provides routine information to callers.
• Process incoming faxes and mail in a timely fashion.
• Collate new patient referrals, send them to appropriate physician for review, and distribute them after review for scheduling.

Minimum Qualifications

• High school diploma or graduation equivalent.
• Three years of progressively responsible medical office experience.
• Knowledge of medical terminology.
• Intermediate computer skills.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Experience in the Johns Hopkins system.

Classified Title: Sr. Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OE
Starting Salary Range: $18.20 - $33.90 HRLY ($50,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F 8:30a - 5p
FLSA Status: Non-Exempt
Location: Hybrid/School of Medicine Campus
Department name: SOM DOM Bay Rheumatology
Personnel area: School of Medicine

Salary Range

The referenced salary range represents the minimum and maximum salaries for this position and is based on Johns Hopkins University's good faith belief at the time of posting. Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered to the selected candidate may vary and will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, internal equity, market conditions, education/training and other factors, as reasonably determined by the University.

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

The Johns Hopkins University is committed to equal opportunity for its faculty, staff, and students. To that end, the university does not discriminate on the basis of sex, gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status or other legally protected characteristic. The university is committed to providing qualified individuals access to all academic and employment programs, benefits and activities on the basis of demonstrated ability, performance and merit without regard to personal factors that are irrelevant to the program involved.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Hybrid: On-site 3-4 days a week