Description
Under general supervision, the Permit Technician III provides leadership and oversight to Permit Technician I and II staff, including mentorship, coaching, quarterly checkins, and the establishment of performance goals to support professional growth. This role oversees the full permitting workflow intake, processing, issuance, and project closeout, ensuring accuracy, efficiency, and compliance. The Permit Technician III develops, refines, and implements policies and procedures that improve operational effectiveness within the Permitting Division and support broader initiatives across the Development Services Department.
Requirements
Essential Job Duties:
Leadership, Supervision & Staff Development
Provide oversight and coordination of Permit Technician staff and daily permitting operations.
Assign, monitor, and adjust workloads to ensure timely and accurate processing of permit applications.
Conduct staff meetings, quarterly A.C.E. checkins, and ongoing mentorship and coaching.
Maintain documentation on staff performance, training, professional development, and areas for improvement.
Provide guidance and training on permit procedures, permitting systems, customer service, and code requirements.
Participate in interviewing and hiring new Permit Technician staff.
Manage schedules to ensure adequate coverage.
Permitting Operations & Technical Oversight
Supervise the intake, review, and processing of permit applications to ensure compliance with City codes, regulations, and ordinances.
Review complex permit applications or issues requiring supervisory judgement.
Respond to inquiries regarding review times, discrepancies, technical questions, and escalated customer concerns.
Support customer service functions, including assisting with applications, documentation, fee verification, and resolving processing issues.
Monitor accurate data entry, transaction processing, documentation management, and tracking of plans from application through permit issuance.
Ensure compliance with municipal policies, adopted building codes, and departmental procedures.
Maintain compliance with the City’s records retention schedule for permitting documents.
Process Improvement, Policy Development & Division Support
Develop, implement, and update policies, procedures, process guides, and standard operating procedures for the Permitting Division.
Evaluate permitting workflows and recommend improvements to enhance efficiency and consistency.
Research and resolve operational issues, coordinating solutions internally and with other City departments.
Assist with preparation of reports and statistical information related to permitting activity and performance metrics.
Participate as a member of the Permitting Division team to address division-wide needs, communicate policy decisions, and support departmental initiatives.
Develop and implement short and longterm plans, goals, and objectives for the division.
Exercise independent judgment and initiative in resolving professional and technical issues.
Interdepartmental & Stakeholder Coordination
Coordinate with Building Officials, Planning, Civil Engineering, Fire, and other departments to ensure consistent permitting practices.
Participate in internal and external meetings with staff, applicants, contractors, and stakeholders to discuss permitting processes, project coordination, and operational improvements.
Provide clear communication regarding project status, updates, and problem resolution.
Establish and maintain effective working relationships with City leadership, coworkers, consultants, contractors, business owners, and the public.
Focused Job Duties (Civil):
Oversee civil engineering permitting and review activities for residential, commercial, industrial, Capital Improvement Projects (CIP), and Economic Development projects.
Oversee the review and issuance of RightofWay (ROW) permits and permits for Fiber/Small Wireless Facilities.
Administer the Public Infrastructure Assurance Agreement process, ensuring compliance with City standards and requirements.
Oversee the processing, verification, and tracking of financial assurances, including performance bonds, maintenance bonds, letters of credit, and cash bonds.
Oversee project closeout activities, including final asbuilt approval, completion of closeout packages, final inspections, acceptance and warranty initiation, warranty walks, and issuance of conveyance letters.
Training staff in foundational civil engineering concepts and on reading engineering plans for essential information.
MINIMUM QUALIFICATIONS:
Education and Experience:
High School diploma or GED equivalent, and six (6) years of municipal experience in permitting, customer service and computer experience; OR an equivalent combination of education and experience. Municipal experience preferred.
ICC Permit Technician Certification is required for those positions assigned to Building-Commercial division only
Special Requirements:
Possession of a valid Arizona driver’s license
Six (6) years’ experience in project coordination
Special Requirements (Civil):
Advanced knowledge of civil engineering with six (6) years of industry experience
Extensive expertise in civil engineering projects and their documentation requirements based on project type
Engineering terminology, practices and procedures with six (6) years of industry experience
Read and interpret basic civil engineering plans
Advanced knowledge of financial assurance practices
Highly advanced understanding of Planning & Zoning policies, practices and procedures
Highly advanced understanding of Building Safety policies, practices and procedures
Physical Demands / Work Environment: Standard office environment
Reports To: Permitting Supervisor or Designee
Supervision Exercised: Yes
FLSA Status: Non-exempt
