Description

Designs, architects, and governs enterprise Audio Visual and Video Conferencing (AV/VC) solutions that enable seamless collaboration for a global workforce. Applies advanced technical knowledge across AV/VC systems design, room standards, control systems, and digital signal processing — ensuring that AV/VC infrastructure is reliable, scalable, and aligned to workforce experience outcomes.

Area of Focus: Infrastructure and Technology Engineering

Leads the end-to-end design and standards governance of AV/VC environments across a large, geographically distributed estate. Translate business collaboration requirements into scalable technical solutions — from concept and room taxonomy through design documentation, vendor evaluation, implementation oversight, and operational handoff.

Requirements

SCOPE OF WORK
Senior specialist level:

•        Performs advanced-level technical design and architecture in AV/VC systems engineering with significant autonomy
•        Proposes solutions to complex, multi-site AV/VC design challenges — balancing technical standards, user experience, security, and cost considerations
•        Seeks common ground and negotiates technical requirements and design standards with internal stakeholders, vendors, and implementation partners for leadership approval
•        Provides technical guidance, mentoring, and quality assurance to junior AV/VC staff and implementation teams
•        Requires mastery of professional knowledge across AV/VC design disciplines to lead complex, high-impact assignments independently

KEY RESPONSIBILITIES
AV/VC Solutions Design and Architecture

•        Leads end-to-end AV/VC system design across all room typologies — including huddle spaces, standard meeting rooms, divisible and combinable rooms, boardrooms, training facilities, and large event venues
•        Develops and maintains enterprise AV/VC design standards, reference architectures, and room taxonomy frameworks that account for room acoustics, furniture layouts, user workflows, and collaboration requirements
•        Produces detailed design documentation including system schematics, signal flow diagrams, equipment schedules, bills of materials, and as-built documentation
•        Designs solutions across Cisco and Microsoft Teams Rooms (MTR) ecosystems — including control systems, digital signal processors (DSPs), AVoIP, display systems, cameras, microphones, and room sensors
•        Evaluates and recommends AV/VC hardware and software platforms aligned to enterprise lifecycle, support, and budget considerations
•        Incorporates occupancy detection, presence-based activation, and workspace intelligence capabilities into AV/VC designs — aligned to emerging M365 and Cisco Control Hub analytics requirements

Standards and Governance

•        Owns and governs enterprise AV/VC design standards — ensuring consistency, scalability, and experience quality across the global estate
•        Maintains and evolves the AV/VC room taxonomy — defining physical and design tier classifications across space typologies
•        Leads design reviews and quality assurance processes for new and retrofitted AV/VC spaces — ensuring implementations meet functional, experience, and safety requirements prior to operational handoff
•        Partners with the Experience Product Owner to align AV/VC design standards to XLA frameworks and DEX measurement requirements

Vendor and Implementation Oversight

•        Manages relationships with AV/VC vendors, integrators, and implementation partners — including scope definition, design review, and delivery quality assurance
•        Evaluates emerging AV/VC platforms and technologies — including smart building integrations, AI-enhanced collaboration tools, and monitoring solutions — and provides recommendations for adoption
•        Provides technical oversight during installation and commissioning phases — resolving complex design and implementation issues prior to operational handoff

Stakeholder Engagement

•        Engages with facilities, real estate, IT infrastructure, and security teams to integrate AV/VC design requirements into workplace planning and construction projects
•        Communicates AV/VC design decisions, standards updates, and project status to leadership and business stakeholders
•        Acts as the organization's subject matter expert on AV/VC design — providing technical guidance to project teams, business stakeholders, and senior leadership

Operational Support

•        Provides third-level technical escalation for complex AV/VC issues — particularly for high-profile events, executive spaces, and multi-site deployments
•        Contributes to AV/VC monitoring and alerting strategy — supporting proactive identification of experience degradation across the global estate

EDUCATION AND EXPERIENCE
Master's degree with 5 years of experience or a Bachelor's degree with a minimum of 7 years of relevant experience in Audio Visual Technology, Information Systems, Electrical Engineering, or equivalent technical discipline, or equivalent combination of education and experience.

• 
         Demonstrated experience designing and implementing enterprise-scale AV/VC solutions across diverse space typologies within a large, geographically distributed organization is required
•        Demonstrated experience with Cisco AV/VC ecosystems — including Webex Devices, Control Hub, and Cisco room systems — is required
•        Demonstrated experience with Microsoft Teams Rooms design, deployment, and management — including Teams Admin Center and Microsoft Pro Portal — is required
•        Demonstrated experience producing professional AV/VC design documentation including system schematics, signal flow diagrams, and bills of materials is required
•        Demonstrated experience in executive-level presentation and communicating complex technical design decisions as compelling narratives to senior leadership is required
•        Experience with control systems programming (e.g., Crestron, AMX, Extron) and digital signal processing (DSP) configuration is strongly desired
•        Familiarity with AVoIP protocols, networked AV architecture, and AV/IT convergence principles is strongly desired
•        Experience with workspace intelligence tools — including occupancy sensors, presence detection, and room analytics platforms — is an advantage
•        Experience evaluating and managing AV/VC vendor and integrator relationships in an enterprise environment is an asset

RECOMMENDED CERTIFICATIONS
Required:

•        CTS-D (Certified Technology Specialist — Design), awarded by AVIXA

Preferred — one or more of the following:

•        CTS (Certified Technology Specialist), awarded by AVIXA
•        Cisco Collaboration certification (e.g., CCNA Collaboration, Cisco Certified Specialist — Collaboration)
•        Microsoft Teams Rooms certification or equivalent Microsoft collaboration credential
•        Audiovisual Network Professional (ANP), awarded by AVIXA